Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Orders are shipped within 48H.

They are delivered in 8 to 13 days in the United States due to restrictions. 

We accept Visa and Mastercard as well as payments via Paypal. Checks and transfers are not accepted. 


Absolutely, you have 14 days from the date of receipt of your order to return any product that you are not completely satisfied with.

You must print out the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be given to you before sending it back).

The return is made exclusively by post to our address and the return costs remain at your expense communicated by email in return for your request. Upon receipt, your order will be fully refunded.

For more information, please consult the Returns page. 


After an order has been placed, it is sent as soon as possible to one of our shipping centers, from where your item will be shipped.

We will send you a confirmation email as soon as your package is shipped. You will then be able to check the progress of the delivery on our website in the "Track my order" tab using your email address and order number.